Frequently Asked Questions

Click the platforms below to start shopping!

Shop your favorite White Rabbit merchandise at Vivo City, and CK TANGS, or order online via Shopee, Lazada, and TikTok!

You can also visit our official White Rabbit website at whiterabbit.sg to shop directly.

For orders above $60, customers are entitled to one cooler bag per order. Additional bags are available for purchase upon request.

Reuse this bag for your grocery shopping & errands – together we save the planet by reducing plastic use.

Home/Office delivery: We will deliver the ice cream with enough dry ice. Once you receive your order, please store it in a freezer (below -18C) until you’re ready to enjoy it. 

Pick up orders: 

Please store all ice cream products in a freezer below -18C.

We operate from Monday to Friday, 9.30am to 6:30pm (excluding public holidays).

Please note that we are not a retail store, so you have to order in advance thru our website, and choose “Pick Up” option during check out. 

For home or office delivery, please order by 5PM, at least 1 business day in advance. Please note that if delivery slots are full for the next day already, you will only be able to select the next available date upon checkout.

Yes! White Rabbit Ice Cream is 100% HALAL certified.